![]() ![]() Intelligent processes guide agents to the right action every time with set SLAs. This can all be monitored and improved with easy reporting to show how your team is performing against targets and areas to focus on.Įngage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.ĭeliver fast, personalised service – Make it easy for agents to meet rising customer expectations. ![]() It comes with personalised workflows for any action or process your people need to follow. It is perfect for your call centre, managing queries, operational actions, complaints and case management. Make it personal – Using the integrated LinkedIn Sales Navigator, easily find out everything you need to know about your target audience and engage at a personal level.ĭynamics 365 for Customer Service is Microsoft’s CRM solution for your service area. Sell smarter with artificial intelligence (AI) – Get recommendations and guidance at every stage of the process with built-in intelligence, helping you move deals and prospects forward. ![]() Decide on your target industries and buyer personas, personalise your dashboard to show everything you need to know at a glance. Tailored to you – Easily shape the system to your sales process, extend and connect to other apps and services you already use. Track sales performance – With analytics dashboards showing historical and predictive data you have greater visibility of sales performance and your team activity. There are other third party connectors available.īoost productivity – Seamlessly connect business process data with Office 365 and LinkedIn data to save time at every step of the process, allowing you to focus on what counts. It provides capability that supports lead tracking, sales workflows, reporting, opportunity management, pipeline management and more. It is a flexible, cloud based solution that provides lots of functionality out of the box and can be easily tailored to suit your organisation. Dynamics 365 for Sales is Microsoft’s CRM Solution for your Sales team. ![]()
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